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The Grpslab.com Website Privacy Notice

GRPS Lab Pvt Ltd, welcomes you to our website.

This Privacy Notice (“Privacy Notice”) sets out how we, GRPS Lab Pvt Ltd, T/A The Grpslab.com (“The Grpslab.com”, “we”, “us”, “our”), collect, store and use information about you in connection with your use of our website, grpslab.com (“Website”), and provision of our services, including from the Website and otherwise (together “Services”).

This Privacy Notice applies to The Grpslab.com’s customers, suppliers, and other third parties that we interact with during the day to day provision of our Services.

Contents:

  • Summary
  • Our details
  • What personal data we collect
  • How we collect and receive personal data
  • Who we collect personal data about
  • How we use your personal data
  • Where we receive information about you in error
  • If you fail to provide your personal data
  • How we obtain your consent
  • Third party links and services
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Sending information to us by email
  • Where We Store Your Personal Data
  • Your rights in relation to your information
  • Verifying your identity
  • Special Personal Data
  • Changes to our Privacy Notice

Summary:

This section is a brief overview of how we obtain, store, and use information about you. It must be read in conjunction with the full sections of this Privacy Notice.

This Privacy Notice explains our approach to any personal data that we might collect from you or have obtained about you from a third party, and the purposes for processing your personal data. It also sets out your rights in respect of our processing of your personal data.

Personal data refers to any information relating to an identified or identifiable living individual. Identification can be by means of a name, an identification number, location data, an online identifier (e.g., IP address), or factors specific to their physical characteristics.

This Privacy Notice informs you about the nature of the personal data processed by us and how you can request us to delete, update, transfer, and/or provide access to it. It is intended to help you make informed decisions when using our Website and Services. Please read it thoroughly, in conjunction with our Terms of Use and Cookie Policy.

This Privacy Notice applies only to your personal data obtained by us, directly from you or from a third party. It does not cover personal data collected by third parties during your communication with those parties or your use of their products or services (e.g., when you follow third-party website links or purchase goods or services from them).

What personal data we collect:

In the course of providing you with the Website and Services, we may collect the following types of personal data about you:

  • When you provide it to us, for example, by contacting us, placing orders on our website, completing registration forms, or signing up for newsletters.
  • From your use of our website, using cookies.
  • Occasionally, from third parties like mailing list providers. See the section "How we collect and receive personal data" for more details.
How we collect or obtain information about you:

In the course of providing you with the Website and Services, we may collect your personal data from the following places:

  • when you provide it to us e.g. by contacting us, placing an order on our website, completing registration forms or signing up for content such as newsletters;
  • from your use of our website, using cookies; and
How we use your information:

We use your data for administrative and business purposes, particularly to perform Services, contact you, process orders, improve our business and website, fulfill contractual obligations, send you marketing materials, understand your website usage, and enable your participation in awards and competitions. See "How we use your personal data" for more details.

Disclosure of your information to third parties:

We share your personal data with third parties only where legally permitted. This may be necessary, for example, when they assist us in running events, processing payments, or fulfilling contracts. See "Disclosure and additional uses of your information" for more details.

Do we sell your information to third parties:

No, The Grpslab.com does not sell data. However, when you register or sign up for certain types of content, we may share your registration data with sponsors and partners. This includes scenarios such as event registrations, webinar signups, or whitepaper downloads. We will always clearly state when your information may be shared with other parties. For more information, see "Disclosure and additional uses of your information."

How long we retain your information:

We keep your personal data no longer than necessary, considering legal obligations (e.g., tax record maintenance), other legal bases for using your information (e.g., your consent, contract performance, or our legitimate business interests), and additional factors. See "How long we retain your information" for more details.

How we secure your information:

We employ security measures like storing your information on secure servers, encrypting data transfers to/from our servers using SSL technology, encrypting payments made via our website, and granting information access only where necessary. For more details, see "How we secure your information."

Use of cookies and similar technologies:

We use cookies and similar technologies on our website, including essential, functional, analytical, and targeting cookies. Visit our cookie policy here for more details and see "Insight, analysis, and retargeting through Cookies."

Transfers of your information outside the UK / European Economic Area:

In certain circumstances, we may transfer your information outside of the UK / European Economic Area, including to the United States. Where we do so, we ensure appropriate safeguards are in place. See "Transfers of your information outside the UK / European Economic Area" for more details.

Use of profiling:

We use automated decision-making and profiling to better understand our users through web and marketing analytics, provide targeted advertising, and deliver a personalized user experience.

Your rights in relation to your information:

You have various rights concerning your personal data:

  • To access your information and receive details about its use.
  • To have your information corrected and/or completed.
  • To have your information deleted.
  • To restrict the use of your information.
  • To receive your information in a portable format.
  • To object to the use of your information.
  • To withdraw your consent to the use of your information.
  • To complain to a supervisory authority.

For more details, including how to exercise these rights, see "Your rights in relation to your information."

Our Details:

The Sites and Services are provided by GRPS Lab Pvt Ltd, and we are the data controller for your personal data.

For questions about this Privacy Notice, contact us via email at info@grpslab.com.

What Personal Data We Collect:

In providing the Sites and Services, we may collect the following types of personal data about you:

  • Contact Data: such as your name, address, email address, social media handle, and your organization's name and job function.
  • Registration Data: including your first and last name, gender, country, username, and any other personal data provided during registration or account creation.
  • Payment Data: including bank and account details and transaction history.
  • Profile Data: such as your contact preferences, participation in promotions or competitions, and information about events you have attended.
  • Behavioural Data: such as information on how you use the Website (page views, viewing times, clicks) and data relating to your browsing activity collected via cookies, pixel tags, and similar technologies.
  • Technical Data: including your IP address, information about your computer or device (e.g., device and browser type), and the geographical location from which you accessed the Website.

Who We Collect Personal Data About:

We collect and process personal data from the following individuals:

  • Site Visitors: If you browse our Website, register as a member, contact us through our Website, submit complaints, or use any Website Services, we will collect and process your personal data in connection with your interactions.
  • Customers: If you purchase services from us, we may collect and process your personal data in connection with the service provision.
  • Event Attendees: If you attend one of our events, we will process personal data about you related to your event attendance, such as registration or feedback form details.
  • Partners and Suppliers Personnel: If you (or your organization) supply products or services to us or partner with us, we may collect and process your personal data in connection with these transactions.
  • Job Applicants: If you apply for a job with us, we will collect and process your personal data related to your application.

How We Use Your Personal Data:

1. Use of Our Website and Fulfilling Our Services

We utilize your personal data to facilitate your interaction with our Website and to fulfill our Services in various ways:

Your Use of Our Website:

We collect and maintain personal data submitted by you during your Website usage. This includes:

Registering and Accessing Your Member’s Account: Our Website and Services might necessitate you to register a member's account to access additional features and/or exclusive member offers. The registration process involves providing a username, email address, password, and other necessary Registration Data. We process this data to manage your application for a member's account. Post-registration, we use your login credentials and certain Technical Data to administer your account and communicate with you regarding it. Our website usage, including secure member areas, is governed by our Terms of Use.

Legal Basis for Processing: Processing your data is crucial for us to fulfill our contractual obligations with you regarding the Services, or it lies within our legitimate interest or that of a third party, to ensure secure and effective provision of the requested Services and content access.

Using Features on Our Website: As a registered member, you have access to various Website features, part of the Services we offer. Here, we process your Profile Data, along with Behavioural and Technical Data, facilitating your searchability by other members.

Contributions to Our Website and Content Posting: If you contribute to our Website through articles, blogs, or other content, we utilize your personal data (like Contact Details) for attribution. Any other content you submit, such as photographs or testimonials, is processed for making specific Services available through our Website and for promoting our Website and Services. We might also permit third parties to utilize the content you contribute. If it involves your personal data, we'll use your Contact Details to seek permission, unless we're legally entitled to use the content without consent.

Linking to Social Media Sites and Interactions: Interacting with social media links or pages on our Website (e.g., Facebook, Instagram) involves sharing personal data like Behavioural and Technical Data with these platforms. The respective social media platforms may also control this data for additional purposes. Please refer to their privacy policies for more details.

Fulfilling Our Services: The personal data you provide is essential for the delivery of our Services. This includes Contact Data, Registration Data, and Payment data, enabling us to fulfill Services, manage user databases, and record Service usage.

Customer Service and General Enquiries: Our Website's "Contact" page and other sections allow you to raise enquiries. We collect and process relevant personal data to manage and respond to your enquiries effectively.

Hosting and Managing Events: We process personal data for event-related communication and management, including recording attendance and potentially capturing photographs for event-related publications.

Surveys and Feedback: We invite you to participate in surveys and feedback exercises to improve our Services. The information you provide is crucial for monitoring and enhancing our Website and Services.

Prize Draws, Competitions, and Awards: We process personal data for administering prize draws, competitions, and promotions, adhering to relevant contractual obligations or our legitimate interest.

2. Insight, Analysis, and Retargeting through Cookies

Use of Cookies: Our Website and third-party partners use cookies and similar technologies for data collection. This data, combined with Contact Data, serves various purposes, including personalized advertising analysis and improving Website and Service effectiveness.

3. Advertising and Marketing Activities

Email Marketing: We use your Contact Data and Profile Data for email/SMS marketing, subject to your consent or our legitimate interests.

Online Personalized Advertising: We and our partners use your data for personalized advertising on various platforms.

Social Media Advertising: We share encrypted or ‘hashed’ data with social media platforms for advertising purposes, based on your consent or our legitimate interests.

4. Recruitment

Data for Recruitment Purposes: We process personal data for recruitment, assessing your suitability for positions, and complying with legal and regulatory obligations.

5. Security Measures

Physical and Website Security: We implement measures like CCTV at our offices and server log collection for Website security, in compliance with legal obligations and for safeguarding our premises and online platforms.

6. Business Administration and Legal Compliance

Data for Business and Legal Needs: We use your data for complying with legal obligations, enforcing legal rights, protecting third-party rights, and managing business transitions.

Where We Receive Information About You in Error:

If we inadvertently receive information about you from a third party and lack a legal basis for processing it, we are committed to deleting your information.

If You Fail to Provide Your Personal Data:

If we are legally required to collect your personal data, or need it to fulfill a contract with you, and you fail to provide it upon request, we might be unable to execute the contract. This could lead to cancellation of the service or processing of your employment application, for which we will notify you.

How We Obtain Your Consent:

You can give your consent for the use of your personal data either at the time of collection, following the instructions provided, or by contacting us using the details in the “Our Details” section.

Third Party Links and Services:

We share personal data with third parties only when legally permitted, ensuring data protection and confidentiality through contractual arrangements and security mechanisms. We may share your data with:

  • IT service providers, cloud software, identity management, website hosting, data analysis, data back-up, security, and storage services.
  • Other members of our group for business administration.
  • Agencies and partner companies as necessary for our Services.
  • Payment providers and banks for processing payments and refunds.
  • Third-party services for event operation and administration.
  • Advertising partners for personalized online advertising.
  • Email marketing and CRM specialists.
  • Postal and courier service providers.
  • Third parties for promotion administration.
  • Recruitment agencies and background check providers.
  • Professional advisers like auditors, lawyers, accountants.
  • Law enforcement or government and regulatory bodies as required by law.

How Long We Retain Your Information:

We retain personal data for up to seven years from the date of service provision or account termination, complying with our data protection obligations. Information from enquiries is retained until resolution and for three years thereafter. Data only useful for short periods is not retained longer than necessary. We maintain a suppression list indefinitely for those who opt out of marketing communications.

How We Secure Your Information:

We are dedicated to securing the personal data you provide. We use technical and organizational measures to protect against unauthorized or unlawful use, loss, or alteration. This includes:

  • Sharing and providing access to your information minimally, under confidentiality where appropriate.
  • Secure servers for data storage.
  • Verifying identities before granting access to information.
  • SSL software to encrypt transactions.
  • Secure data transfers.

Sending Information to Us by Email:

Be aware that transmitting information over the internet, including email, is not entirely secure. We are not liable for any loss or damage incurred during such transmissions.

Where We Store Your Personal Data:

We may transfer, store, or process the personal data we collect from you at locations beyond your country's borders. This also includes processing by our employees or those of our third-party service providers situated outside your territory. In scenarios where your data is moved to, or managed in, regions not acknowledged for having adequate data protection measures, we commit to applying additional protective steps as required by relevant laws.

Your Rights in Relation to Your Information:

You have several rights regarding your information, subject to certain limitations. These rights can be exercised by contacting the data controller using the details in the “Our Details” section:

  • Access: You can request confirmation of whether we are processing your personal data and, if so, access to that data and relevant details. We may charge a reasonable fee for additional copies requested.
  • Correction: You are entitled to have inaccurate or incomplete personal data rectified. We will inform other parties who have received your data about the correction where feasible.
  • Erasure: Under certain circumstances, you can request the deletion of your personal data, especially where it’s no longer needed or if you withdraw consent.
  • Restriction: You can request that we limit the processing of your personal data in specific cases, such as when you contest its accuracy.
  • Data Portability: In certain circumstances, you can request your personal data in a structured, machine-readable format, and have it transferred to a third party of your choice.
  • Objection: You can object to the processing of your personal data, especially for direct marketing purposes. This can be done by unsubscribing using the link in our emails or contacting us directly.
  • Automated Decision-Making and Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling, which significantly affects you, unless necessary for a contract with us.
  • Withdraw Consent: If we rely on consent for processing your data, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Verifying Your Identity:

When you request access to your information, we will take reasonable steps to verify your identity before granting access or making corrections. This may require original or certified copies of certain documents if we can't verify your identity with the information we already have.

Special Personal Data:

We do not intentionally collect 'special personal data' unless it is necessary and with your explicit consent. If such data is inadvertently received, it will be processed for deletion purposes.

Changes to Our Privacy Notice:

We periodically update this Privacy Notice. Minor changes will be reflected by an updated effective date. Significant changes, especially those affecting new purposes of data processing, will be communicated via email or through our website. We encourage regular review of this notice for the latest information on our data protection practices.